Welcome to the website of Ask Essentials Ltd. By accessing and using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our services.

1. Acceptance of Terms

By using the website and services provided by Ask Essentials Ltd, you agree to abide by these Terms of Service. If you do not agree with these terms, please do not use our website or services.

2. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page, and the updated terms will take effect immediately upon posting. It is your responsibility to review these terms regularly.

3. Services Provided

Ask Essentials Ltd specializes in supplying specially sourced products to independent retailers. Our services include sourcing, distribution, and offering tailored support to help your business grow.

4. User Responsibilities

As a user of our website and services, you agree to:

• Provide accurate and complete information when making inquiries, placing orders, or creating an account.
• Use the website and services only for lawful purposes.
• Not engage in any activity that disrupts the functioning of the website or services, including but not limited to unauthorized access, transmission of malicious software, or data mining.

5. Account Registration

Some features of our website may require you to create an account. You agree to:

• Provide accurate and complete information when registering.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use of your account.
• Be responsible for all activities that occur under your account, whether or not authorized by you.

6. Ordering and Payment

• When you place an order, you agree to provide accurate details for payment and delivery.
• We reserve the right to cancel or refuse orders at our discretion, especially if there is an issue with payment processing or availability of products.
• Payment for goods and services must be made in full before shipment, unless otherwise agreed upon.

7. Pricing and Availability

• All prices listed on the website are in GBP and are subject to change without notice.
• We make every effort to ensure that prices, descriptions, and availability of products are accurate. However, we cannot guarantee the accuracy of this information, and we reserve the right to correct any errors.

8. Shipping and Delivery

• We aim to process and ship orders promptly, but delivery times may vary depending on the product, location, and shipping method chosen.
• Shipping costs will be calculated during the checkout process.
• We are not responsible for delays caused by third-party carriers, customs, or events outside our control.

9. Returns and Refunds

• If you are not satisfied with a product, please contact us within 30 days of receiving the item.
• Products must be returned in their original condition and packaging to be eligible for a refund or exchange.
• Certain items may be non-returnable due to hygiene or custom-made nature.

10. Limitation of Liability

• To the fullest extent permitted by law, Ask Essentials Ltd is not liable for any indirect, incidental, special, or consequential damages arising from your use of the website or services.
• Our total liability, whether in contract, tort, or otherwise, shall not exceed the amount paid by you for the product or service in question.

11. Privacy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect and use your personal information.

12. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience, and we are not responsible for the content or privacy practices of these third-party sites.

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of United Kingdom. Any disputes arising from these terms will be resolved in the courts located in United Kingdom.

14. Termination

We may suspend or terminate your access to our website and services at our discretion if you violate these Terms of Service or engage in unlawful behaviour.

15. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

Ask Essentials Ltd
Email: hello@askessentials.co.uk